Booking Policy

• Booking will be confirmed only after receiving the required advance payment.
• Hotel bookings, flight tickets, train tickets, sightseeing tickets, and other travel services are subject to availability.
• The full amount for hotels, flights, train tickets, and other advance bookings must be paid at the time of confirmation.
• The remaining package amount must be paid on or before the first day of the journey — 100% payment is mandatory.

Vehicle & Driver Policy

• Driver duty timing is from 7:00 AM to 7:00 PM. Additional charges apply for travel beyond duty hours.
• Vehicle details and driver contact information are shared approximately 6 hours before the journey begins.
• Drivers strictly follow traffic rules. Guests should not instruct drivers to overspeed, break traffic regulations, or park in no-parking zones.
• There are no luggage carriers on standard vehicles. Extra luggage arrangements can be made at an additional cost.
• AC may be switched off on steep hill roads, during long halts, or when parked. Applies only to AC vehicles.

Tour & Package Conditions

• The quoted package price stays the same even if guests skip sightseeing locations.
• Any deviation from the itinerary — pickup/drop changes, added sightseeing, route changes, extensions, or extra kilometers — incurs additional charges: driver allowance, tolls, parking, and distance fees.
• Any deviation from the booked itinerary is treated as a round trip, not a one-way journey.
• A travel day is calculated as a calendar day.
• Additional charges apply if travel time runs over the booked package timing.

Accommodation Policy

• Check-in and check-out are set by the respective hotel, generally 12:00 PM check-in / 11:00 AM check-out.
• Guests must follow hotel checkout timings strictly. Late checkout charges are payable directly to the hotel.
• Dissatisfaction with a hotel must be reported before check-in — no cancellation or refund is possible afterward.
• Hotel cancellation policies vary by property. If the hotel offers no refund, we are unable to provide one either.
• For Cab Service Packages, stays more than 5 km from city limits may attract additional driver allowance and travel charges.

Guest Responsibilities

• All guests must carry a valid government-issued photo ID.
• Children must provide valid age proof during hotel check-in.
• Guests are responsible for safeguarding their personal belongings throughout the journey.
• We are not responsible for loss, theft, or damage to personal belongings.

Restricted Items

For safety reasons, passenger vehicles must not carry the following. If transport of such items is required, a separate commercial vehicle must be arranged.

Payment Policy

• We accept payment only via Bank Transfer, UPI, NEFT, RTGS, IMPS, or other approved online methods.
• Cash is not accepted unless specifically approved by management.
• Payments should be made only to our official bank account. We are not responsible for payments sent to unauthorized accounts.
• Payment confirmation and a valid Government ID proof must be emailed to info@pollachitours.com.
• Please contact us before making advance payments to confirm vehicle, hotel, guide, and service availability.

Cancellation Policy

Cancellation requests must be sent by email to info@pollachitours.com. A cancellation is effective only once you receive written confirmation from our team.

Refund Policy

Vehicle cancellations are refunded on a sliding scale based on notice given:

Hotels, flights, trains, activities & other bookings

• Refunds follow the cancellation policy of the respective hotel, airline, railway, or vendor.
• Refunds are processed only after we receive the refund from the supplier.
• Service charges, convenience fees, transaction charges, taxes, and non-refundable booking fees are not refundable.

Taxes

• GST and other applicable taxes are charged as per Government regulations.
• Taxes are not included in the package price unless specifically mentioned.

Force Majeure

We are not responsible for delays, cancellations, itinerary changes, or service interruptions caused by circumstances beyond our control, including:

Limitation of Liability

We act as an intermediary for hotels, airlines, transport providers, and other travel partners. While we strive to give the best possible service, we are not liable for:

• Delays caused by third-party service providers
• Hotel overbooking
• Flight or train cancellations
• Loss of baggage
• Personal injury due to guest negligence
• Missed sightseeing due to weather or traffic conditions

Privacy

Customer information provided during booking is used solely for reservation and travel-related purposes. Personal information is never shared with third parties, except where required to complete travel bookings or comply with legal requirements.

Jurisdiction

All disputes arising from bookings or services provided by Pollachi Tours & Travels are subject to the exclusive jurisdiction of the competent courts located in Pollachi, Coimbatore District, Tamil Nadu, India.