1. General Terms

• By using our website and services, you confirm that you are at least 18 years old or have parental/guardian consent.
• We reserve the right to modify these terms at any time. Continued use of our website after updates constitutes acceptance of the revised terms.
• The information on our website is for general informational purposes and is subject to change without prior notice.

2. Booking & Payments

• All bookings must be made in advance through our website, email, or phone.
• Full or partial payment may be required at the time of booking, depending on the tour package.
• Processing bookings and transactions
• We accept multiple payment methods, including online transfers, UPI, and credit/debit cards.
• Booking confirmation will be provided via email or phone after payment is received.

3. Cancellation & Refund Policy

• Cancellations made at least [insert number] days before departure may be eligible for a refund, subject to a cancellation fee.
• No refunds will be provided for cancellations made within [insert number] days of departure or for no-shows.
• Refunds, if applicable, will be processed within [insert number] business days.
• Pollachi Tours & Travels reserves the right to cancel or modify a booking due to unforeseen circumstances (e.g., weather conditions, government restrictions). In such cases, we will offer an alternative tour or a full refund.

4. Travel & Liability

• We are not responsible for any loss, damage, injury, or delays caused by third-party service providers, including hotels, transport providers, or tour guides.
• Customers are responsible for carrying valid identification and travel documents.
• We do not guarantee the availability of any specific destinations or attractions due to external factors beyond our control.
• Customers should adhere to local laws and regulations during the tour.

5. User Conduct

• Users must not misuse our website by introducing malicious software, hacking, or engaging in fraudulent activities.
• We reserve the right to terminate access to users who violate these terms or engage in unlawful behavior.
• Reviews and feedback submitted on our website must be honest, respectful, and not contain offensive or defamatory content.

6. Intellectual Property

• All website content, including text, images, logos, and designs, is the property of Pollachi Tours & Travels and may not be used, copied, or reproduced without our written consent.
• Any unauthorized use of our website content may result in legal action.

7. Privacy Policy

• Our Privacy Policy outlines how we collect, use, and protect your personal data. By using our services, you agree to the terms outlined in our Privacy Policy.

8. Contact Us

For any questions regarding these Terms & Conditions, please contact us at:

Pollachi Tours and Travels

• 14, Sabari Garden, Palladam Road, Thoppampatty, Pollachi, Tamilnadu - 642 003.
• info@pollachitours.com
• +91 73734 18181

By using our website and services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.